At Kinlochleven Medical Practice we aim to operate systems which make it as easy as possible for our patients to access a doctor, nurse or other health care professional.
To this end we specifically strive to achieve the following standards:

• Patients who request an urgent appointment will be seen the same day or speak directly to a suitably trained health care professional in the practice about the need for a same day appointment.
• Patients will normally wait no longer than  3 working days for an appointment with an unspecified doctor for routine, on-urgent appointments. If this standard is unable to be met, for any reason, then a telephone consultation with a health care professional will be offered on that day.
• Patients should wait no longer than 3 working days for a routine appointment with the Practice Nurse.
• Patients who attend surgeries running an appointment system will be seen within 20 minutes of their appointment time, or be offered an explanation of why this waiting time is longer.

Methods of Monitoring Compliance

In order to ensure compliance to these stated standards, a range of regular recording and review over specific lengths of time will be undertaken by Practice staff and this will be reported.

Specifically the Practice will:-

• Record the number of available appointments at 9:00am on working days.
• Over a period of 2 weeks record the number of requests for urgent appointments, the number given same day appointments, and the number referred to a telephone discussion with  health care professional.
• Over a 2 week period the delay until the next available non-urgent appointment will be recorded.
• For a 2 week period record appointment times and the time patients are actually seen by the both Doctors and the Practice Nurse.

Surgery Opening Times

APPOINTMENT AVAILABILITY OF PRIMARY HEALTH CARE TEAM